Membership Services Executive

Join the prestigious Singapore Recreation Club as a Membership Services Executive and play a pivotal role in delivering exceptional member experiences. Based in the vibrant heart of Canggu, Bali, this position offers a unique opportunity to blend your passion for member services with the rich cultural tapestry of Indonesia. As a member of our dynamic team, you'll be at the forefront of creating unforgettable experiences for our diverse clientele, from local enthusiasts to international visitors.

In this role, you'll handle a variety of tasks daily, including processing membership applications, managing renewals, and resolving member inquiries. You'll utilize our in-house CRM system, Salesforce, to track member interactions and ensure seamless service delivery. The ideal candidate will have a proven track record in membership services, with a keen eye for detail and a customer-centric approach.

This is more than just a job; it's a chance to be part of a global community that values excellence and innovation. We offer competitive compensation, a collaborative work environment, and the opportunity to grow within a renowned organization. If you're ready to make a difference in the world of membership services, we invite you to apply and join our team in Canggu, Bali.

📋 Tanggung Jawab Pekerjaan

• Process and manage membership applications, including onboarding new members and handling renewals
• Provide exceptional customer service by resolving member inquiries and addressing concerns promptly
• Utilize Salesforce to track member interactions, update records, and generate reports
• Collaborate with cross-functional teams to ensure a seamless member experience
• Stay informed about club policies, procedures, and industry trends to provide accurate information to members
• Assist in organizing and executing member events and activities
• Maintain high standards of confidentiality and data security
• Contribute to the continuous improvement of membership services through feedback and suggestions

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field
• Minimum of 2-3 years of experience in membership services, customer service, or a similar role
• Proven ability to work in a fast-paced environment and meet tight deadlines
• Strong interpersonal and communication skills, with the ability to build rapport with diverse clientele
• Familiarity with CRM systems, particularly Salesforce, is a plus
• Excellent organizational and problem-solving skills
• Proficiency in English, both written and spoken
• Ability to work independently and as part of a team

🛠️ Keahlian

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