Customer Relations Officer (CRO) - Enhance Client Satisfaction & Business Growth

Mimosa Putra Abadi is seeking a dedicated and customer-focused Customer Relations Officer (CRO) to join our dynamic team in Cikarang Selatan, Jawa Barat. As a CRO, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their satisfaction and contributing to the company's growth. In this role, you'll handle customer inquiries, resolve issues, and provide exceptional service using tools like CRM systems and customer support software. This is a fantastic opportunity for a proactive professional with a minimum of 3 years of experience in customer relations or a related field.

Our company, Mimosa Putra Abadi, has been a trusted name in the industry for over a decade. We pride ourselves on our commitment to customer satisfaction and continuous improvement. As a CRO, you'll have the chance to work with a diverse range of clients, using your excellent communication skills to build long-lasting relationships. This role offers a competitive salary and the potential for career advancement within a supportive and growth-oriented organization.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain strong relationships with existing clients to ensure their satisfaction and loyalty.
• Handle customer inquiries, complaints, and issues with a focus on resolving them promptly and effectively.
• Provide exceptional customer service, both over the phone and via email, using tools like Salesforce and Zendesk.
• Monitor customer feedback and implement improvements to enhance the overall customer experience.
• Collaborate with other departments to ensure consistent and high-quality service delivery.
• Develop and implement strategies to increase customer retention and satisfaction.
• Stay up-to-date with industry trends and best practices in customer relations.
• Participate in team meetings and contribute to the development of customer-focused initiatives.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in customer relations, customer service, or a related field.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM systems and customer support software, such as Salesforce and Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait